![]() In the heat of a busy kitchen or a key IT project, the difference between leaders and managers quickly becomes apparent. It’s an often undervalued and overlooked project management skill that the best PMs have in abundance. It was interesting that when the offer of a free drink was refused the staff didn’t seem to know what to do next – they were so sure that the offer would be accepted and all would be well that they didn’t have a Plan B. You deliver a new IT system – you need to offer training and support to those running it. When you deliver “X” you must have a process in place that automatically offers the required “Y.” You deliver a steak – you need to offer a steak knife. The restaurant was not in control of their task list that night and subsequently their “project” – my meal cost them hard-earned money! Staying on top of your to-do list either comes naturally or you have to develop strategies to help. Control is achieved by creating a task list, delegating work to appropriate individuals and managing their progress. ![]() Milestones need to be mapped and ticked off along the way whether you’re running a complex IT project or trying to ensure your meat and vegetables are ready at the same time. Without control, there can be no assurance of project success. During my meal at the restaurant, I didn’t feel that the staff were fully in control of the situation at any point, that is until the manager waived the charge. In project management, every skill and part of the process can now be bought in as a Service – even the process itself! If only “Chefs as a Service” was a thing!Ĭontrol. Failure to do so risks your mission whether that’s dishing up haute cuisine or integrating cutting edge IT into a legacy system. In IT projects, as in restaurant kitchens, you have to have the right staff in place to service your customers needs. ![]() Throughout our experience, the situation was openly communicated – but it was not for our fellow diners. The restaurant was not only upfront about the delays, it was quick to take responsibility and “put their money where their mouth is” by backing their words and insisting on no charge for our meals. The truth lands you in less trouble than lies and cover ups. When projects hit problems PMs who communicate with stakeholders about delays and what course of action is being taken find that they are cut more slack in the future. To us, the restaurant was upfront about the delays.
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